Details:
- Salary: not provided
- Category: Engineering
- Job Type: Contract
- Location: South West Wiltshire Swindon
- Date: 6 hours ago
Description:
Your responsibilities:
Design, develop, and implement Amazon Connect based omni-channel contact center solutions
Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)
Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs
Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services
Su...
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