Details:
- Job Type: Contract
- Job Status: Full-Time
- Location: Edinburgh City of Edinburgh
- Date: 2 days ago
Description:
We are currently recruiting for an experienced Amazon Connect Architect to support the design and delivery of enterprise-scale, cloud-based contact centre solutions.
The successful candidate will own the Amazon Connect solution architecture, covering voice routing, contact flows, IVR, agent experience, integrations, security, resilience and analytics.
Location: Edinburgh – Hybrid, 2 days onsite
Contract: 6–12 months
Key Skills & Experience
* Strong hands-on Amazon Connect architecture experience
* AWS Certified Solutions Architect
* Strong contact centre technology knowledge – IVR, CTI, ACD, voice routing and call recording
* Amazon Connect contact flows, queues and routing profiles
* Strong AWS Lambda and Amazon Lex experience
* REST APIs and enterprise integration architecture
* AWS services including DynamoDB, S3, Contact Lens and Transcribe
* AWS IAM, security and least-privilege architecture
* Experience integrating with platforms such as Salesforce, ServiceNow and bot solutions
* Strong understanding of scalable, resilient and highly available AWS architectures
* Strong stakeholder management and customer-facing architecture experience
Experience with Amazon Bedrock, Kendra, SageMaker, GenAI/AI contact centre solutions and hybrid AWS environments would be advantageous.
Candidates must be comfortable working onsite in Edinburgh 2 days per week.
Apply with your latest CV for further details