Airline Reservations agent

Description:

Airline Reservations agent

Airline Reservations and ticketing Agent – Mandarin Speaking

London | £29,000 + benefits | Monday to Friday | Office based

An expanding airline based in central London is looking for an experienced Airline Reservations Agent to join their team.

You’ll need at least two years’ experience in travel reservations and ticketing, with strong Amadeus knowledge and fluent Mandarin and English.

As an Airline Reservations and ticketing Agent, you will:

Take reservation calls from direct passengers and trade partners

Make airline bookings, changes and ancillary bookings

Issue and reissue tickets and EMDs, including manual fare builds

Deal with ticket reissues, upgrades, reroutes and lost tickets

Process ticket invoices and payments

Complete daily and monthly airline sales reports and reconciliations

Provide excellent customer service by telephone and face-to-face

Manage group bookings and tour operator allocations

Issue contractual terms and conditions in line with individual airline requirements

Liaise with local airline management and head office

Ensure all bookings and transactions comply with airline and company procedures

As a Reservations and Ticketing Agent You will have:

Minimum 2 years’ experience in a travel reservations and ticketing role

Strong Amadeus reservations, fares and e-ticketing experience

Experience with other GDS systems will also be considered

Fluent Mandarin and English

Good knowledge of MS Word, Excel and Outlook

Excellent telephone manner and customer service skills

Ability to work accurately under pressure

Good team-working skills

Additional information:

Salary around £29,000

Monday to Friday, 5 days per week office based

21 days’ holiday, increasing with service

Life and medical insurance

Pension after 3 months

Great office location in the heart of the city

Interested? Please apply online, send your CV to (url removed) or call Kelly on (phone number removed), quoting reference KR60927