Details:
- Salary: £30,000 - 37,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Heathrow Greater London
- Date: 2 weeks ago
Description:
Airfreight Coordinator
Heathrow
£30,000 - £37,000 DOE
Our client is looking to expand the Airfreight operations team based in Heathrow, this is a fantastic opportunity to join a successful Independent Global freight forwarder.
The role and common goals
* Develop and build relationships to ensure a high level of customer service is provided to clients.
* Build strong working relationships with suppliers, airlines & overseas partners/agents.
* Input and check costs and sales, securing payment where no credit is in place.
* Communicate effectively with operations colleagues.
* Create and maintain customer standard operating procedures.
* Communication with overseas agents and clients is clear precise and effective.
* Accurate & timely reporting to department Manager.
* Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.
* Take ownership and accountability to deliver operational excellence
* Ensure that a 'customer is king’ ethos is applied at all times
* Respond to all communications within the hour
* Promptly and efficiently communicate any issues, queries and concerns to the dept supervisor and manager without delay.
* A 'cando’ attitude is applied with all communications
* Metro’s policies are followed at all times unless otherwise agreed by management
Key Performance Areas
* Response to clients is timely and accurate
* Accurate and Timely creation and issuance of deliveries and documentation
* Airline storage is never incurred for Metro’s account.
* Freighting / Rating accuracy and timing meets the company policies
* Purchase Queries are responded to within the company policy time frames
* Costs and Sales are known, controlled and managed
* Operational Reports and followed and anomalies escalated
* Country specific requirements observed and applied
General Skills
* Industry and operational knowledge of Airfreight - import, export, and cross trade
* Able to cope and accustomed to working under pressure to meet fixed deadlines
* Strong numerical and commercial skills
* Excellent written and verbal communication skills
* Excellent attention to detail
* Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise- preferable)
* Proactive, team worker with excellent time management and organisation skills