Air Key Account Operator

Description:

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere.

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At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

​​Air Key Account Operator – Air Freight ​ 

Purfleet, Monday-Friday 9.00am-5.00pm

Main Purpose of the role

DSV is recruiting for a Air Key Account Operator to provide an efficient and proactive service to all key account customers, overseas and related service providers. You will be dealing with all aspects of export operation as well as managing customer expectations and continuous improvements​.

What will you be doing?

Receive export bookings from our customers and process bookings in line with KPI requirements and meeting customers’ expectations  
Follow procedures and time frames with pre agreed workflows
Full understanding of operational requirements relating to Ocean Export Bookings. 
Communicate with internal/external customers to ensure they are kept up to date in all stages and build relationships by providing excellent customer service.
Manage and review costs of shipments, ensuring process’s are completed  

Profile:

About You

​​​Good understanding within the airfreight industry  
Strong Customer Service skills are essential 
Effective written and verbal communication skills 
Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines 
Ability to make considered and consistent decisions 
Fast and accurate data entry​   

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling, for support with physical and mental wellbeing

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay