Details:
- Salary: £32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Aldershot Hampshire
- Date: 1 week ago
Description:
Aftersales Executive
Aldershot, Office-Based
£32,000
Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.
This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.
Key Responsibilities:
Handle inbound calls and emails professionally and efficiently
Manage and resolve customer complaints with care and accuracy
Liaise with internal teams and external contacts to ensure timely resolution of issues
Provide bespoke solutions and maintain consistent communication with customers
Organise customer refunds and credit notes
Assist with invoice queries and maintain accurate records
Prepare and attend internal quality meetings
Escalate complex complaints when appropriate
Ensure all procedures are followed in line with company policy
What We're Looking For:
A positive, customer-focused approach
Experience in complaint handling within a high-pressure environment
Strong organisational and time management skills
Confident communicator (written and verbal)
Ability to stay calm under pressure and multitask effectively
Commitment to achieving high standards of service and accuracy
Team-oriented, adaptable, and solutions-driven
Full-time availability, office-based in Aldershot (no remote working)
Desirable (but not essential):
Experience with Sage 200
Fire Marshall or Health & Safety training
If you're ready to take the next step in your customer service career and want to work in a supportive, forward-thinking environment - apply today