Aftersales Advisor

Description:

Aftersales Advisor (Service & Parts)

Renault Romford, Harold Wood (RM3) 

£34,750 pa basic salary + OTE £41,700 pa + Car

45 hours per week

Join Our Aftersales Team at Renault Romford

Renault Retail Group is looking for an Aftersales Advisor (Service & Parts) to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3).

This is a varied role within our Service and Parts departments, supporting customers both face-to-face and over the telephone. Unlike traditional Aftersales positions, you'll work across both Service Advisory and Parts Advisory activities, helping provide a seamless experience for customers while supporting the wider Aftersales team wherever resource is most needed.

This role would suit someone who enjoys customer interaction, has strong organisational skills, and is looking to build a broad understanding of dealership aftersales operations.

What You'll Do

Welcome Service and Parts customers and provide a professional first point of contact

Book vehicles into the workshop and support customers throughout the servicing and repair process

Provide updates on work in progress and arrange vehicle collection appointments

Liaise with Technicians, Workshop Control, Parts and Service colleagues to support efficient vehicle turnaround

Assist with parts enquiries, quotations, invoicing and customer orders

Support goods-in processes, checking deliveries against invoices and delivery notes where required

Prepare service documentation, invoices and customer paperwork accurately

Manage customer communications by telephone, email and in person

Support courtesy vehicle administration and related customer requirements

Use dealer management and manufacturer systems to maintain accurate records and customer information

Arrange follow-up contact and future service appointments where appropriate

What We're Looking For

We're keen to hear from candidates with previous experience in a Service Advisor, Parts Advisor, Aftersales Advisor, Dealership Reception, or similar customer-facing automotive role.

You should be comfortable communicating with customers, handling administration accurately, prioritising multiple tasks, and working collaboratively with colleagues across both Service and Parts functions.

Experience within a franchised motor dealership would be advantageous, although we would also welcome applications from candidates with strong customer service experience who are keen to develop within automotive retail.

Familiarity with CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be beneficial.

A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break.

This role also participates in a 1-in-3 Saturday rota, working 8:30am–12:30pm. Saturday hours are paid separately at time-and-a-half.

Basic salary is £34,750 pa. This role has a bonus potential enabling an OTE of £41,700 pa. The bonus criteria are linked to a combination of Service and Parts departmental performance measures. An ECOS Company Car is part of the package too. 

Company Benefits

33 days' annual leave including Bank Holidays (option to buy or sell additional days)

Pension scheme with life assurance

Staff discounts on vehicles, parts, servicing, and accessories

Access to our company loan car scheme

Share Incentive Scheme

Mortgage and pension advice seminars

Excellent manufacturer training and clear career development opportunities

Cycle to Work scheme, including e-bikes

Discounted gym membership

Enhanced Maternity and Paternity policies

Eye test voucher scheme

How to Apply

Click Apply and follow the instructions to upload your CV.

Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please