Aftersales Advisor

Description:

An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast-paced, customer-focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service.

Benefits of an Aftersales Advisor:

Monday to Friday working pattern (no weekends)
£24,500 basic salary
28 days holiday allowance
Free onsite parking
Supportive team environment with ongoing training and development opportunitiesDuties as an Aftersales Advisor:

Handling customer enquiries and warranty claims efficiently and professionally
Coordinating between customers, warranty providers, and repair agents to ensure smooth processes
Managing customer complaints with empathy, providing clear communication and resolutions
Providing regular updates to customers throughout repair or warranty processes
Ensuring all customer needs and expectations are met to the highest standard
Maintaining accurate records and documentation related to aftersales activitiesRequirements of an Aftersales Advisor:

Proven experience in a customer service role, ideally within the motor trade sector
Confident communicator with strong administration and PC skills
Friendly, professional, and customer-focused approach
Excellent problem-solving abilities and resilience in a busy environment
Ability to multitask effectively and stay organised under pressure
Technical or vehicle knowledge is advantageous but not mandatoryContact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Hinkcley and Leicestershire, today to discover more about this fantastic Aftersales Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today