Aftersales Administrator

Description:

Job Description & Person Specification

BGA is the aftermarket division of the British Gaskets Group. We are a world leading original equipment gasket and engine component manufacturer and distributor to many of the world's vehicle and industrial factories. BGA's mission is to supply the world aftermarket with a full range of original quality engine components. Our ranges are some of the best in Europe with a total of over 30,000 references. Located in Swindon with excellent transport links to the M4, Bristol is approximately 40 miles to the west and London 82 miles to the east.

Job Description & Person Specification

Reporting to the Senior Aftersales Advisor, the Aftersales Administrator is the first contact point for customers, by phone, fax or email.

Key Responsibilities:

* Processing warranty claims in a timely and process-led manner, both to customers and suppliers.

* Ensuring all data relating to each claim is recorded and validated accurately.

* Processing customer returns

* Communicate in a sensitive way with customers who may disagree with a claim result, whilst upholding and explaining decisions in a professional manner

* Taking on adhoc tasks within the warranty team and technical dept.

Training & Experience

Essential

* IT skills especially Microsoft Office.

* Communicating with customers and resolving issues.

* Has worked in a process driven way and in an administrative role

* Previous customer service skills

Desirable

* Excellent IT skills especially Microsoft Office and in particular Access

* A technical appreciation of common automotive failure modes

Knowledge & Personal skills – Essential

* Highly motivated, confident and enthusiastic

* Team working, able to build strong relationships (internally and externally)

* Methodical and organised

* Analytical approach to problem solving

* Articulate, numerate and reliable

* Excellent written and oral communication skills

* Good attention to detail

What do we give in return?

There is strong opportunity within BG Automotive to develop new skills and join a fast-growing company. We are actively seeking candidates with a strong work ethic, a self-starter who is able to demonstrate a proactive approach, with a great level of commitment and dedication to meeting deadlines and deliver high-quality results. In return our benefits include:

Free onsite parking, Service gifts for 5,10,15 plus years, Free tea and coffee, Workplace pension, long service holiday increases.

Other skills Eligible to work in UK

Job Types: Full-time, Permanent