Details:
- Salary: £32,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: M40 Newton Heath Manchester
- Date: 3 weeks ago
Description:
Customer Care & Defects Coordinator
Based at our office in Manchester, this position plays a key role in supporting clients and residents once construction projects have been completed. Working closely with the Aftercare Manager, you will oversee the coordination of post-handover issues, ensuring all defects, warranty matters, and customer concerns are resolved efficiently and to a high standard.
This is a full-time office-based role offering flexible working hours within a 40-hour week.
Main Duties
* Coordinate and monitor all post-completion remedial works and customer care activities
* Manage defect reports from initial enquiry through to final resolution
* Arrange and schedule inspections with subcontractors, suppliers, and site teams
* Ensure all aftercare works are completed within agreed response times and service standards
* Visit sites where required to inspect defects and verify completed works
* Maintain clear and accurate records using internal tracking and CRM systems, including Clixifix
* Handle customer enquiries and complaints in a professional and solutions-focused manner
* Liaise with warranty providers such as NHBC, LABC, and Premier Guarantee when required
* Assist with the smooth close-out of projects following handover
* Produce regular progress reports for senior management
* Ensure all remedial activities are carried out in line with company quality standards and health & safety procedures
About You
We are looking for someone who can confidently manage multiple tasks while delivering excellent customer service. You should have previous experience within a construction, customer care, or defects management environment and possess strong organisational and communication skills.
The following experience would be beneficial:
* Knowledge of construction methods and remedial works
* Experience within residential or mixed-use developments
* Technical or trade-related construction knowledge
* Familiarity with warranty and defects procedures
What’s on Offer
* Annual discretionary bonus scheme
* Company pension
* Private healthcare
* Flexible working arrangements
* Supportive office-based team environment in M40