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Aftercare Coordinator


Details:
  • Salary: £180 - Day
  • Location: London
  • Date: 3 weeks ago
Description:

Join Our Client's Dynamic Team as an Aftercare Coordinator for a 8 week temporary contract

The Company:

Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator for a 8 week temporary contract with a housing background to join our client, a market-leading provider of newly built affordable housing. Our client is committed to delivering top-quality homes and exceptional service to their customers.

The Role:

As an Aftercare Coordinator you will be instrumental in delivering exceptional aftercare services to our client's valued customers

Your responsibilities will include:

* Be the first point of contact to deal with customer queries in a professional and timely manner

* Manage the defects systems to ensure issues are correctly recorded and maintained.

* Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA)

* Undertake general administrative duties relevant to the Aftercare team

* Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system

* Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings

* Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA

* Good understanding of product on new developments

* Provide management information to senior management team

* Escalate any issues or risks to the appropriate person

* Be familiar with, and hold a good understanding of required policies and procedures

About You:

We are seeking candidates who possess:

* Proven experience within the housing industry

* Proficiency in using customer relationship management (CRM) software and other relevant IT tools

* Excellent written and verbal communication skills, with the ability to engage with customers, suppliers, and partners

* A proactive approach with the ability to work independently and as part of a team

* A good understanding of construction methods and terminology

* Commercial awareness and exceptional problem-solving abilities

* A resilient personality and the capacity to maintain a professional image

* Effective organisational and prioritisation skills

* £180.00 per day paid weekly in arrears

If you are ready to make a meaningful impact in the affordable housing sector and thrive in a dynamic and supportive work environment, we encourage you to apply. Join our client in their mission to deliver an outstanding Aftercare service to their customers suppliers & partners

Apply now by following the link below

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