Details:
- Salary: £23,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Luton
- Date: 2 weeks ago
Description:
After Job Title: Customer Service Specialist (Full Time)
Location: Luton (hybrid working)
Salary: £23,400 plus generous monthly bonus scheme & benefits package
Role: Permanent 37.5 hrs
Contact Centre Opening Hours : Monday – Friday, 8am – 6.15pm (variable shift patterns) and Saturdays 9am – 1pm (you will be required to work 1 in 3 Saturdays.
OVERVIEW
Our client is one of the UK’s leading home appliance manufacturer, they are looking for skilled Customer Service Professionals who will support the delivery of a successful Aftermarket Team.
This is an exciting role as our client transforms their business with the growth of their Aftermarket Sales Team.
The role is to be the first point of contact for when a customer needs support or requires a repair beyond their manufacturer’s warranty.
This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions that will support customers. Excellent opportunities to develop your career further!
THE ROLE – KEY RESPONSIBILITIES
Handling inbound enquires for customers in need of support or repair, adapting your approach to varying customers’ needs
Work as a part of a team to deliver an exceptional service and achieve key performance targets
Utilising the available products and services to find a solution for the customer that best fits their needs
Accurately record customer data, ensuring compliance when selling regulated services
Seek out opportunities to upsell through service
IDEAL CANDIDATE
A passion to deliver a first-class customer experience and retain the customer loyalty
Experience of working within a sales/service environment
Be enthusiastic about working in a fast-paced, targeted environment
Have excellent verbal and written communication skills
Self-Motivated in both your daily activities and in self-development
Enjoy working as a part of a team
COMMUTABLE LOCATIONS: Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford
KEY WORDS: Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre
ABOUT US
This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy
If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
Apply for this role now or find us online at:
Web: https:// com/
Linked-In:company/mccarthy-recruitment