Administrator

Description:

Service Administrator, Salary: £24k working on a 12-month fixed term contract, Based: Ilkeston

We have an opportunity for a Service Administrator to join a dynamic and market leading business in the construction hire sector in their head office. We are keen to hear from candidates with Administrator / Customer service experience from within a fast-paced environment. Any experience scheduling / coordinating service / repair / maintenance engineers would be advantageous but is not essential.

The role:

The purpose of the Service Administrator role is to ensure the seamless coordination and delivery of exceptional customer service for all repair and maintenance inquiries. By efficiently managing customer communications by phone and email, scheduling service appointments, and coordinating with service engineers, the Administrator plays a pivotal role in maintaining customer satisfaction and operational efficiency. Additionally, the Administrator is responsible for facilitating the procurement of supplies, managing administrative tasks, and supporting team coordination efforts.

Experience and Personal Characteristics:

Proven work experience in a fast-paced Administrator / Customer Service or similar role
Excellent admin skills with Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other administrative systems.
Excellent organisational, co-ordination and problem-solving skills with high attention to detail.
Be proactive in meeting support service KPIs and delivering exceptional customer experiences.
If this sounds like the opportunity that you have been looking for then please apply attaching your CV.

Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet.  They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish. In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet.

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