Administrator

Description:

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.
Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.
What You’ll Do
* Handle incoming calls from residents, providing clear and professional updates on repair works.
* Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
* Maintain accurate records, job notes and audit trails.
* Review supervisor and operative reports and take appropriate follow-up action.
* Resolve queries and minor complaints at first point of contact.
* Monitor shared inboxes, logs and variation requests.
* Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
* Order materials and equipment as required.
* Ensure all activity is updated accurately and in line with KPIs and service targets.
What You’ll Bring
* Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
* IT literate with strong system and data-entry skills
* Understanding of maintenance and repairs terminology
* Awareness of KPIs and performance targets
* Knowledge of housing sector processes (desirable)
Key Skills:
* Excellent telephone manner and customer service skills
* Strong communication and problem-solving abilities
* Ability to prioritise and manage workload under pressure
* High attention to detail and accuracy
* Ability to meet tight deadlines
* Team player with a positive, flexible approach
What we offer
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Salary of £28,000 per annum plus benefits including:
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25 days’ holiday + bank holidays
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Pension scheme and life assurance
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Perkbox (discounts, perks & wellbeing offers)
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1 paid volunteer day
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£2,000 refer-a-friend bonus after the referee passes probation
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Opportunities for development and progression across Axis CLC
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know