Details:
- Salary: £27,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Birmingham West Midlands (County)
- Date: 1 day ago
Description:
Administrator
Permanent
£27,000.00 - £30,000.00 per annum plus additional benefits!
Days
Birmingham
The Role
Position Overview: As an Administrator, you will play a pivotal role in ensuring our customers receive exceptional service. This is a unique opportunity to blend your customer service expertise with your passion for jewellery and technology. Our client are a leading luxury precious metals dealer.
Key Responsibilities:
* Customer Service Excellence: Respond promptly and professionally to customer inquiries via email and live chat. Assist customers with product information, order processing, and issue resolution to ensure an exceptional shopping experience.
* Order Processing: Efficiently process customer orders, ensuring accuracy and timely delivery. Completing data entry tasks on our database.
* Sales Support: Provide support to the sales team by generating reports, analysing sales data, and identifying opportunities for growth.
* Customer Feedback: Gather and analyse customer feedback to identify areas for improvement and contribute to enhancing our overall customer experience.
* Event Planning: Organising trade show stands and managing the booking process for our event and trade shows nationally.
Qualifications:
* Previous experience in an admin role, preferably in a retail, metals or jewellery environment.
* Excellent communication skills, both verbal and written, with a friendly and empathetic approach.
* Strong organisational skills and attention to detail.
* Enthusiasm for jewellery, particularly gold and silver products.
* Ability to work independently and as part of a collaborative team.
* Problem-solving skills and a proactive attitude.
* Event planning experience.
What We Offer:
* Competitive salary and benefits package.
* A supportive and inclusive work environment.
* The chance to be a part of a prestigious and well-established brand in the jewellery industry.
* Employee discounts on our luxurious products.
To be considered for this position, please send us your CV ASAP via. this advert