Details:
- Salary: £23,500 - 24,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Manchester Greater Manchester
- Date: 2 days ago
Description:
Administrator
Manchester City based
5 days per week in office
Monday - Friday, 37.5 hours
Join our client, an industry-leading EAP and OH provider, and help support over 13 million lives across the UK & Ireland. With substantial financial backing for expansion and development, this is a unique career advancement opportunity.
The Role:
As a Case Management Administrator, you will ensure high levels of professionalism behind the scenes of the clinical operations. Your responsibilities include managing counselling cases, ensuring compliance, and maintaining accurate records. You will mentor affiliates, process additional session requests, and handle sensitive information discreetly.
Day-to-Day Responsibilities:
Match counselling cases within 24 hours and confirm sessions within 12 hours
Maintain accurate records and update databases
Process and manage additional session requests
Adhere to individual and team KPIs
Handle departmental enquiries and phone calls
What You Bring:
Excellent communication and customer service skills
Self-sufficiency, innovation, and drive
Ability to work independently or as part of a team
Proficiency in MS Office (Word, Excel, PowerPoint)
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