Administrator

Description:

Administrator
Salary:£13.50-£14.00 per hour
Duration : this is a temporary assignment to start asap and is an ongoing position.
 
Dynamite recruitment is working in partnership with a highly successful organisation who are UK based.
 
Due to huge growth our client is now looking to expand a specialist department and is keen to recruit an administrator  to join the team on a temporary basis.
 
Reporting to the Scheduling Operations Supervisor, this role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are appointed to the correct trade in the right location at the right time. Ensuring diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.
 
Working collaboratively with supervisors, operatives, customer experience teams, contractors and customers daily to deliver a seamless service.
 
As an administrator , you will:

Actively oversee diaries and allocate work to be completed.
Managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day.
Utilise available resources by moving scheduled jobs amongst available trades people.
Deliver outstanding customer experience to customers who are having repairs completed via email and on the telephone .
Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA]
Dealing with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments.
To arrange and book follow on appointments with customers where jobs require more than one visit to complete.
Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc. Ensure “flagged” properties are attended to depending on the customer's needs/ vulnerabilities whilst ensuring the safety of the attending operative.
Undertake general administrative duties.  
The ideal administrator will have / Be.

Good administration skills and experience
Knowledge of Microsoft Office packages including Outlook, Word, Excel and Teams
Experience working in a busy office environment with reactive priorities always maintaining professional office conduct.
Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal.
Able to work as part of a team, share ideas and support team members as well as the ability to plan own time effectively, prioritise tasks and work under own initiative while meeting team deadlines and targets/KPI’s.
Able to follow procedures and policies and comply with legal and health and safety requirements commensurate with the role.
Will be available asap and happy to work within an office environment.  
 
To be considered please submit your CV asap.
 
INDDYN