Administrator

Description:

Administrator

Administration & Support Assistant (Transport)

£12.18 per hour

4 Months Contract

DESCRIPTION OF ROLE

The post holder will be responsible for the provision of a wide and varied range of administrative support, assisting with the provision of an effective and efficient support service to the IPT service.

The role will focus upon the efficient and effective processing of ‘Bus Pass’ applications, this includes monitoring emails, taking calls, processing applications, data input and records management, in-line with procedures.

DUTIES AND RESPONSIBILITIES SPECIFIC TO THIS POST

Dealing with telephone, email and postal queries in relation to the production of Bus Passes and associated correspondence.

Undertake a wide range of administrative duties in relation to administration and general support to the IMT service, which includes regular handling of sensitive information.

To assist in the creation and collation of a variety of data for management purposes using a range of media, performance monitoring information, spreadsheets etc.

General finance support, invoicing and orders using Oracle.

The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by the Head of Service.

COMMON DUTIES AND RESPONSIBILITIES:

Quality Assurance

To establish and monitor appropriate procedures to ensure that quality data are reported and used in decision making processes, and to demonstrate through behaviour and actions a firm commitment to data security and confidentiality as appropriate.

Communication

To assist in team and service communications systems, ensuring that the Service’s procedures, policies, strategies and objectives are effectively communicated to all team members.

Appraisal

All members of staff will receive appraisals and it is the responsibility of each member of staff to follow guidance on the appraisal process.

Equality and Diversity

As an organisation we are committed to promoting a just society that gives everyone an equal chance to learn, work and live free from discrimination and prejudice. To ensure our commitment is put into practice we are developing policies, which will seek to remove any barriers to equality of opportunity and to eliminate unfair and unlawful discrimination.

These policies apply to all employees

Confidentiality

All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work.

NVQ Level 2 Business Administration or equivalent

For example; 5 GCSE’s in Maths and English (Grades A-C)

Experience of working within a office environment.

Experience of working to tight deadlines

Dealing with queries

Excellent oral and written communication skills.

Accurate IT and keyboard skills

Proven administrative and organisational skills.

Able to work to within tight deadlines.

Able to use own initiative.

Understanding of, and commitment to, customer service care.

Interested Please apply