Administrator

Description:

We are currently recruiting for an experienced Claims Administrator to join our client based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee’s wellbeing and career journey offering great benefits and stability.

Working Monday to Friday 8.45am – 5.00pm with a salary of £23,788. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.

Please note: to be considered for this role you must be able to successfully pass a DBS check.

About the role:

* Process valid scanned and manual claims through use of computerised system in a timely and accurate manner

* Respond to/process electronic communications from policyholders

* Liaise with practitioners where applicable to validate receipts and claims

* Check validity of claims relating to policyholders, partners or dependants by checking claims against information on the computerised system and making correct payments

* Handle notification calls

* Send out correspondence, and appropriate forms to next of kin, in respect of policy holders and, once returned, validate and process claims

* Ensure follow-up reminders are processed

* Contact Policyholders by post, email or telephone in the event of insufficient/incorrect claim information

* Assist with written responses to complaints

* Update any changes to policyholder details and generate updated schedules

* Ensure the adherence to regulatory and compliance issues

To be considered for this role you will have:

* Claims administrative experience

* Administrative experience in a fast-paced environment

* Experience of resolving customer queries to the highest standards

* Proficient Excel user

* Able to successfully pass a DBS check

Your past job title may have been:

* Claims, Excel, Data, Policy Administrator

You may have experience working in:

* Banking

* Insurance

* Claims

* Medical/NHS

Benefits:

* 25 days holiday plus bank holidays (increasing with service)

* Excellent pension

* Fantastic wellbeing package

* 3 days per week working from home

* Monday to Friday 8.45am – 5.00pm

f you’re a committed and experienced Administrator looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

We aim to respond to all successful applications within 3 days. If you haven’t been contacted within 3 days your application has been unsuccessful. We apologise that we are unable to contact everyone in person and thank you for your interest