Administrator

Description:

Now hiring: Administrator 

At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking an Administrator who shares our commitment to quality, service, and environmental improvement.

Overview of the role:

The main purpose of this role is to ensure all compliance documentation is obtained, maintained, checked, and uploaded in the required software platforms and databases.

Main duties and responsibilities:

Liaise with suppliers daily.

Enter customer details quickly and accurately into company database.

Deal with customer incoming enquiries, ensure correct information is provided, systems are updated, and all relevant persons are informed.

Outbound telephone calls to book in survey appointments and installs, updating the corresponding systems and client portals.

Log customer issues/complaints, ensure these are passed to the correct person/dept. ensure follow-up/resolution to issue/complaint before closing complaint within company timescales.

Produce paperwork for Finance Team where required.

Ensure compliance to internal SLA’s (e.g. install numbers, planning and completions).

Process and update weekly completions in line with monthly submissions for claims purposes.

Respond to emails sent from the London quotes mailbox to answer customer questions and queries.

Additional adhoc duties as required based on business requirements.

Skills & experience:

Experience of working in a customer interfacing role (including ability to deal with difficult clients or customers via verbal and written methods of communication e.g., phone, email, letters, etc.)

Ability to prioritise and meet deadlines.

Previous experience of inputting/updating databases and web-based portals.

Ability to work as part of a team as well as autonomously

Excellent attention to detail.

Excellent communication and interpersonal skills

Ability to meet and exceed systems expectations

Experience of Outlook packages (Excel, Word, Outlook)

What we Offer:

£25,000 per annum

40 hours per week (Monday to Friday)

Life assurance

32 days annual leave

Employee assistance programme with 24 hours telephone and online access

Generous recommend a friend scheme.

Sureserve Group Legends scheme, with a reward for the ultimate legend!

Employee engagement events to bring together colleagues and families.

Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).
At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.

Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Everwarm