Administration Team Lead

Description:

Administration Team Lead - Wealth Management
Spalding - £32-35k - In office

Our Wealth Management Group is looking to build on its excellent team with an Admin Team Lead for its Spalding Office. This is an office based role

Purpose of the role:
To be responsible for the performance management and motivating of team members daily and providing effective guidance for achieving agreed business goals.

Main duties and Responsibilities:
1. To manage the team's day-to-day workload to ensure positive client outcomes are achieved and minimise reputational and financial risk to the business, maintaining accurate records and producing regular management information.
2. To set clear goals, delegate tasks and set deadlines based on individual team members’ strengths and skills.
3. To regularly review processes and procedures involving team members and encourage open participation, to ensure maximum efficiency.
4. To handle, review, and report client complaints following agreed company procedures to ensure FCA compliance,
5. Conduct regular performance reviews and 1:1 meetings with individual staff members to ensure appropriate guidance, support, and training needs are addressed.
6. To create a high-performing team through coaching, creating a positive continuous improvement culture, and identifying and addressing any training needs for individual personal development.
7. To listen to team members’ feedback by resolving any issues or conflicts efficiently.
8. To sustain team morale, praise, reward and recognise individual and team achievements in line with company policy.
9. To keep your own knowledge and skills regularly updated and ensure compulsory training is completed in a timely way to keep the team up to date with the latest regulatory requirements and industry standards.
10. To act as a role model and lead by example. To respond to any other requests from your line manager within the scope of this role.

Urgent hire so please contact us today