Details:
- Salary: £28,452 - 31,223 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: HU2 Kingston upon Hull City of Kingston upon Hull
- Date: 2 weeks ago
Description:
Bates & Bradshaw are recruiting on behalf of a major Construction & Maintenance company in the Hull area who operate as one of the leading building, repairs, and maintenance contractors. They are presently employing around 500 people and have a turnover of £50m and they have some ambitious plans in place to grow this again over the coming years.
Purpose of the Role
* Will be responsible for proactively leading an admin section with the daily co-ordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved.
* Responsible for daily liaison between customers, clients, supervisors and management to ensure individual needs and requirements are met.
* To support the senior management team by providing effective, administrative support across all operational areas of the business.
* To provide guidance, support and knowledge to Admin Team to create informed and focussed admin sections.
* Manage and lead change management within the team.
* Be responsible for updating and maintaining the company’s electronic database systems to ensure accurate contract monitoring and management information.
Principal Accountabilities
* To have a good working knowledge and understanding of tasks performed by admin support resource to provide direction, guidance and advice ensuring they evaluate, prioritise and issue in-coming repairs to operatives using PDA technology, within guidelines to meet performance and ensuring customer’s needs are met.
* Responsible for ensuring the Repair Planners / Contract Assistants are maximising operatives’ daily workload to ensure productivity targets are met.
* Escalation point for difficult situations/complaints received from clients and customers with a view to optimise customer service.
* Responsible for the monitoring of sickness levels within admin support staff and operatives, to liaise with supervisors in line with the sickness absence policy.
* Production of pre-determined reports used to monitor the business performance.
* Assess and determine why payment processes have failed and undertake the necessary action to resolve the query thereby contributing to the company cash flow.
* Carryout Recruitment and Selection Interviews as and when required following set procedures.
* Identify training needs for Repair Planners / Contract Assistants to promote flexibility across the various operational sections to facilitate cover for sickness and annual leave.
* Carryout team briefings to promote good communication between staff keeping them up to date with proposed changes, maintaining confidentiality when required.
* Identify training needs for reporting staff to promote flexibility across the various operational sections which will ensure the staff are working to their optimum level creating a good sectional team work ethic.
This is an exciting role for someone who is an organised individual with experience of managing a busy team whilst also looking to develop and look at ways to make improvements.
Job Types: Full-time, Permanent