Details:
- Salary: £25,000 - 26,120 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Coventry
- Date: 6 days ago
Description:
Job Description
To provide the highest standard of service to our customers while processing inquiries related to Engineer New starters, Relocations, and Cancellations. Ensuring that their experience is completed smoothly, efficiently, and to a high quality.
Responsibilities and Objectives:
Ensure all Engineer Management inquiries are dealt with in a courteous and professional manner.
Process all inquiries received into the Engineer Management inbox and Salesforce in a timely manner.
Ensure that all Salesforce cases are updated with correct information relating to the customer request.
Process the new customer/relocation or cancellation on My Client's Admin.
Ensure that customer-specific information is maintained to allow the team to correctly complete any engineer setups.
Work closely with the Planning and Implementation team to ensure that the customer experiences a high level of service.Who We’re Looking For:
Skills and Abilities:
Good communication skills, verbal and written.
Ability to work alone and as part of a team.
Willingness to learn and develop new skills.
Attention to detail.
Excellent customer focus.
Provide proactive support to colleagues within the business and to their customers.Qualifications and Experience:
Experience of working in an administrative role.
Experience working in a process-driven environment.
Knowledge of and the ability to work to service level agreements.
IT literate – Word, Excel, and Microsoft Online.Desirable:
Able to demonstrate the use of own initiative and recommend improvements.
Experience using Salesforce and My Client's Admin