Details:
- Salary: £13.28 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Coventry
- Date: 1 week ago
Description:
Our client is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry.
Aims of Position
To provide the highest standard of service support within Implementation, ensuring that new customer implementations, and any changes for existing customers are completed smoothly and to a high quality.
Specific Responsibilities
Process new customers / engineers onto the ByBox system
Produce and issue starter packs to customer specification
Ensure customer labels are processed including bulk, auto replenish and day-to-day cases
Provide support to internal projects ensuring deadlines are adhered to
Manage lock and key stock ensuring adequate stock levels to deal with all customer requirements
Manage Global App Locker and lock inventory
Complete lock recycling to make sure we can benefit from returned / unused locks
Maintain and develop effective working relationships with other departments
Ensure that a professional level of communication is maintained with external customers and suppliers
Manage BAU workload, cases and emails
Undertake other tasks as reasonably directed from time to time
Assist with training of new starters
Attend and contribute to regular team meetings
Be aware of and follow all Health & Safety proceduresSkills and Experience Required
Good communication skills, verbal and written
Ability to work alone and as part of a team
Willingness to learn and develop new skills
Attention to detail
Excellent customer focus
Provide proactive support to colleagues within ByBox and our customersQualifications and experience
Essential skills required
Experience of working in an administrative role
Experience working in a process driven environment
Knowledge of and the ability to work to Service Level Agreements
IT Literate – Word, Excel and Microsoft OfficeDesirable skills required
Able to demonstrate use of own initiative and recommend improvements
Character and personal qualities
Commitment, enthusiasm, passion
Ability to work under pressure and multi task
Ownership
Customer Focused
Flexible attitude
Team player
Hours are between Monday to Friday 9am-5pm (37.5 hours per week) and we are offering a starting salary of £13.28 per hour - this is a temp to perm vacancy for the right candidates