Details:
- Salary: £29,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Nationwide
- Date: 3 weeks ago
Description:
Do you have at least 2 years of Acturis (Insurance broking software) experience? The primary function of the System Consultant is to support the day to day running of systems in order to service our brokers. Provide cover for the internal helpdesk and through on-site visits using knowledge of the Acturis broking application software. Home based with visits to other offices.
Detailed duties and responsibilities
· Developing and maintaining a high level of business application product knowledge.
· Help the systems team manage the helpdesk by providing user support on system functionality and procedure. Provide email/telephone support to all customers in respect of system functionality and procedures.
· Analyse trends and areas of poor knowledge within the Partnership and offer solutions to improve these.
· Developing and maintaining learning and support materials.
· Support the Acturis Manager and Head of Data Engineering with projects to improve the Acturis processes.
· Maintain comprehensive records of support tickets using the helpdesk application.
· Analyse user training needs in respect of new software releases and procedural changes.
· Support with admin tasks such as new starter processes.
· Ownership of Onboarding process for Acturis builds. Including any basic client population automations are completed correctly and any specific broker system needs are implemented where available.
· Manage Acturis Projects for all brokers
· Monitor and implement continuous improvements of the system.
· Visit brokers who need more comprehensive support with the Acturis system.
· Monitor areas outside of Acturis that need maintenance, such as other CRM’s that brokers may use.
QUALIFICATIONS & EXPERIENCE
· Computer literate in Microsoft products
· Minimum of 3 years Acturis experience
· Experience in Customer Services
· Good communication skills (verbal & written)
· Effective time management and work prioritisation
In return the company are offering a great work life balance with being home based with occassional visits to offices. A solid salary, benefits package and opportunities to progress