Active Travel Support Officer

Description:

This agency post will support:

The communications received and responded to via the shared inbox whilst maintaining high levels of service

The roll out of new bike hangars

Maintaining spreadsheets through sending offers, issuing refunds, inventory control of keys and managing renewals -Other operational imperatives

Active travel support

* To assist the team to provide, maintain, implement, review and pro-actively

improve the services provided by the Active Travel Team.

* To respond to correspondence, ensuring Council deadlines are met.

* To assist in the maintenance and creation of local IT applications, such as Excel,

Access, Word.

* To develop general office processes and procedures.

* To assist in the execution and development of financial processes and systems.

* To ensure that internet pages are up to date and continuously improved as directed

by your line manager.

* Be the first point of contact for all customer and internal enquiries.

* Ensure that the team is represented accurately in all forms of communication.

* Manage the arrangements of team meetings, producing and distributing minutes.

* Ensure that the highest standards of accuracy and clarity are achieved.

* To deal with telephone enquiries for the service.

* Improve communication channels with other services to facilitate a better integration of schemes.

* To ensure that where site visits are needed, they are dealt with in a timely fashion.

Criteria description

Proven professional, office or administrative experience in a complex organisation.

Experience in the various forms of customer management work and working effectively towards to meet customer expectations and requirements.

Experience in the use of email, IT word processing, spreadsheets, presentation packages and databases.

Experience in correspondence writing, including publicity material and to present information and advice clearly and concisely