Details:
- Salary: £24,000 - 26,500 - Annum
- Location: Bedford
- Date: 2 weeks ago
Description:
Siamo Bedford are recruiting on behalf of an innovative client leading the way in education tech. A unique Term Time Only role that will suit those seeking flexibility, especially during school holidays.
This is your chance to be part of a cutting-edge ed-tech company that's revolutionising learning and expanding rapidly across the globe, especially in Australia.
Accounts and Customer Success Executive – Bedford £24,000 - £26,500 FTE
Term time only (working 38 weeks per year)
5 days a week
9am-3pm (5 hours per day with a 1-hour lunch break)
Salary £24,000- £26,500 FTE depending on experience (pro rata to £14,176 to £15,652 for term time only + part-time hours)
Work from home up to 2 days per week
What You'll Do:
Responding to school, parent, and tutor financial queries via email, online chat and telephone.
Processing customer Purchase Orders, liaising with schools over differences and raising associated sales invoices.
Chasing unpaid sales invoices by email and over the phone.
Additional Duties will include:
● Responding to customer emails regarding the workings of our platforms, using our Help Centre for guidance and our response templates as support when needed.
● Supporting schools with technical support issues, escalating to developers when necessary via our ticketing system and reassuring users that their queries are being investigated.
● Completing administrative tasks such as updating key contacts within schools and populating the admin site.
Why You'll Love It Here:
Be part of a forward-thinking company at the forefront of education technology.
Enjoy a diverse role with a mix of financial tasks and customer interactions.
Flexible hours split between daytime and night shifts, supporting global reach.
Ideal for independent thinkers who thrive on solving challenges.
Who We're Looking For:
An organised team player with excellent communication skills.
A self-starter who enjoys working independently and can adapt to changing needs.
Prior experience in customer or technical support.
Familiarity with accounting software is beneficial.
Basic knowledge of the education sector is advantageous.
Exceptional attention to detail, adept time management, and strong organisational abilities.
Proficient computer skills, especially with Excel.
Effective written and verbal communication capabilities.
If you're passionate about education and ready to join a fun, innovative team, apply now!
CALL The Bedford Team today - (Apply online only)
Thank you for your interest in this vacancy, which is being advertised by Siamo Bedford, who are acting as an employment agency / business.
One of our Recruitment Specialists will now review your application. Due to the high volume of applications Siamo Recruitment receive, it is with regret we are unable to respond to all candidates directly