Account Support Manager

Description:

Our client helps businesses across the UK manage their waste responsibly, compliantly and sustainably. From skip hire, grab hire and RORO services to business waste collections, hazardous and WEEE waste, site clearances and specialist recycling, they deliver a complete managed service.

We are looking for an organised, analytical and customer-focused Account Support Manager to become the operational backbone behind that service.

If you enjoy solving problems, working with data, coordinating multiple stakeholders and making sure nothing falls through the cracks, we'd love to hear from you.

The Role

Supporting the Key Account Managers, you'll help deliver exceptional service to commercial customers ranging from single-site businesses to complex multi-site organisations.

You'll ensure account information is accurate, collections are delivered as planned, compliance documentation is complete, and customers receive meaningful reports that demonstrate the value of our service—including an industry-leading 97% landfill diversion rate.

This is a varied role combining customer service, administration, reporting, operational coordination and account support.

What You'll Be Doing

· Supporting Key Account Managers with the day-to-day management of commercial customer accounts.

· Maintaining accurate account and site records, including locations, waste streams, container types, collection schedules and pricing.

· Producing monthly and quarterly customer reports including:

o Waste volumes and tonnage

o Recycling and landfill diversion performance

o Cost analysis and spend trends

o Service performance and KPI reporting

o ESG and sustainability reporting

· Preparing compliance documentation including Waste Transfer Notes, Duty of Care documentation and hazardous waste records.

· Coordinating collections with our Operations team, drivers and nationwide supplier network.

· Responding to customer enquiries including:

· Monitoring service performance and proactively resolving operational issues before they impact customers.

· Supporting Quarterly Business Reviews by preparing reports and presentation material.

· Working closely with logistics, operations, suppliers and account managers to deliver outstanding customer service.

· Identifying opportunities to improve processes and customer experience.

About You

You'll be someone who thrives on organisation, enjoys working with data and genuinely cares about delivering great customer service.

Experience within waste management, logistics, facilities management or environmental services would be an advantage but isn't essential.

We're Looking For Someone Who Has

· Excellent organisational skills with strong attention to detail.

· Confidence working with Excel and producing reports from operational data.

· Excellent written and verbal communication skills.

· The ability to manage multiple priorities in a fast-paced environment.

· Strong problem-solving skills and a proactive approach.

· Confidence communicating with customers, suppliers and internal teams.

· A calm, professional approach when dealing with service issues.

· Experience using CRM or business management systems is desirable.

What You'll Receive

· Competitive salary

· Company pension

· On-site parking

· Training and development opportunities

· Supportive team environment

· Opportunity to build a long-term career within a growing environmental services business

Ready to Apply?

If you're highly organised, customer-focused and enjoy bringing together data, operations and service delivery, we'd love to hear from you. Send a cv or call (phone number removed) quoting reference M9693