Account Specialist

Description:

We are looking for an Account Specialist to join our growing Student Support team in Manchester. In this role, you will act as the central point of contact for higher education institutions, funding bodies and specialist support workers to ensure students receive the tailored support they need to succeed.

Key Responsibilities

Stakeholder & Account Management: Build and maintain trusted relationships across a diverse group of stakeholders, including university teams, funding bodies, local authorities, and students.
Service Delivery & Placement: Match and schedule qualified specialist support workers to students based on individual requirements, funding approvals, and educational outcomes.
Day-to-Day Operations & Admin: Manage a high-volume caseload efficiently, handling incoming and outgoing communications, maintaining accurate records, and evidencing support delivery.
Client Retention & Account Growth: Act as the primary point of contact for key accounts, ensuring service levels are consistently met and identifying opportunities to maximise client satisfaction and performance.
Problem-Solving & Query Resolution: Address day-to-day operational challenges, handle complex queries from candidates or university partners with empathy and professionalism, and resolve urgent support requests quickly.
Operational Targets: Work towards key operational and performance targets within a coperative, supportive team environment.

What We Are Looking For

Proven Customer Service or Account Management Experience: A background in recruitment, education coordination, or busy operational customer service would be advantageous
Strong Stakeholder Communication: Comfortable and confident communicating across multiple levels-from students and parents to university leaders and funding bodies.
Exceptional Organisational Skills: Able to manage a caseload, prioritise competing deadlines, and maintain close attention to detail.
Empathy & Soft Skills: A consultative approach with genuine care for delivering positive educational outcomes.
Commercial Mindset: An understanding of the importance of meeting deadlines, adhering to processes, and delivering service excellence to achieve commercial goals.

What We Offer

Competitive basic salary + uncapped commission structure
Central Manchester office location with great transport links and a vibrant, co-operative culture
Comprehensive onboarding scheme and ongoing career development pathways
Flexible benefits package (including enhanced pension scheme, holiday buying scheme, private medical options, and employee share schemes)

How to Apply

Apply today or get in touch with our internal talent acquisition team directly.

We are an inclusive employer committed to equality and diversity. If you require any reasonable adjustments during the recruitment process, please let us know.

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)