Details:
- Salary: £29,000 - 29,001 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Sunderland Tyne & Wear
- Date: 3 weeks ago
Description:
STEM Recruitment Solutions are looking for an experienced account manager to join one of their manufacturing clients based in Sunderland.
we are looking for someone to ensure top-tier customer service while efficiently managing assigned accounts for maximum satisfaction. Spearhead Business Improvement Projects to streamline workflows and enhance departmental activities.
Key Activities and Responsibilities:
* Manage customer orders from receipt to completion, including stock management and sales forecasts.
* Maintain communication with customers, negotiate lead times, and coordinate with internal stakeholders.
* Lead projects to standardise processes and provide ongoing business solutions.
* Actively participate in team meetings, support other departments, and handle main switchboard calls.
Key Results Areas/Outputs:
* Process customer orders within 24 hours.
* Maximize efficiencies in order processing.
* Ensure continuous supply to customers without exceeding stock levels.
* Meet deliveries without additional costs to the business.
Key Relationships:
Internal: External sales, origination, transport, warehouse, production planners, procurement, quality, commercial.
External: All Customers.
Requirements:
* Previous experience in a fast-paced environment.
* Proficiency in Microsoft packages, particularly Excel.
* Experience in systems and process improvements preferred.
Skills:
* Excellent communication skills with internal and external stakeholders.
* Proactive attitude in maintaining high service levels.
* Attention to detail for accurate decision-making.
* Commercial awareness and ability to work independently or in a team.
* Highly organized to handle changing priorities in a customer-driven environment.
This is a Hybrid role after the intial training period of 3-6 months. It will be working in office 3 days and from home 2 days per week.
STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities