Details:
- Salary: £35,000 - 40,000 - Annum
- Location: EC2 Barbican Greater London
- Date: 1 month ago
Description:
Established for 8 years and growing rapidly, a leading international healthcare recruiter - proud to have placed thousands of highly qualified staff from around the world across the UK, covering all major medical specialities and levels - is seeking an Account Executive (Account Manager/Project Manager) on a permanent basis.
The successful candidate will manage and maintain relationships with key accounts, serving as a liaison between the client and the company, ensuing recruitment projects meet expectations and are delivered on time, within budget.
The role will be based two days a week in the company’s newly refurbished Moorgate headquarters, with a chill out lounge/games room and rooftop terrace! Then one day a week on site at the client in Birmingham, and one working from home.
Main Duties:
* Operate as the point of contact for assigned clients.
* Develop and maintain long-term relationships with assigned accounts, ensuring risks which could affect the clinician time to hire are reduced.
* Forecast and track client account progress.
* Manage projects within client relationships, working to carry out client expectations, whilst meeting company goals.
* Identify growth opportunities with existing and new clients.
* Regularly communicate with internal teams on account expectations.
* Attend weekly client site meetings and meet clinicians at their Trust.
* Provide remote assistance to assigned accounts as an escalation point.
* Identify key decision makers or executive sponsor at assigned accounts.
* Supplement care and transition support to ensure continuity of service.
* Support company policies and procedures, effectively communicate them to the team.
* Respond in a timely manner to issues and concerns raised by the clients with a friendly and professional approach and follow up to ensure satisfaction.
* Ensure operational procedures are in place and being followed by team members.
* Complete weekly reporting on accounts. Provide monthly MI for clients.
* Present monthly status reports to the CEO.
* Liaise with clients during international projects.
* Produce Gantt charts to illustrate timelines for projects and logistical arrangements.
* Facilitate on-boarding of candidates.
Qualifications
* You'll come from Management Services Recruitment or Project Management or Customer Success or Account Management ... any of above, but critically within or working with the NHS.
* Be a strong communicator with great people skills.
* Super organised and has some level of project management experience.
* Strong problem-solving skills.
* Reasonably good MS excel.
* Self-Motivated.
Benefits:
It’s worthwhile highlighting management really do go the extra yard in producing a fun and sociable company culture - and this has been evident when placing candidate with them previously.
* Salary £35-40,000 (plus OTE which is open to some negotiation)
* 29 Days Annual Leave (inc. Bank Holidays)
* Volunteering scheme
* International travel opportunities (Middle East, India, Philippines)
* Regular social events
* Lots of team reward & recognition