Account Manager (FM)

Description:

Account Manager (Technical background) - Facilities Services Management

Alba Facilities Services Ltd offers a unique and thrilling chance to become part of our Account Manager team in Glasgow.

Alba FS has been delivering mechanical and electrical services to commercial clients for over 20 years and our ambition is to be Scotland's market leading, independent facilities services provider, recognised for our unique commitment to customer service and expertise.

We recognise that people are our number one asset and employee wellbeing is important to us - our philosophy is that happy people outside of work make happy, productive people at work. That is why we are trialling a 4 day work week; the successful candidate will receive a salary equivalent to working 5 days (40 hours) in return for working 4 days (34 hours) per week. Unsurprisingly, our people love it!

We are on the lookout for a seasoned Account Manager to oversee our multi-site operations. Answerable to the Board of Directors, the perfect candidate will possess a technical background (ideally in Air Conditioning) and be responsible for the successful execution of our contracts. The role encompasses managing contract service, delivery, and P&L and coordinating with clients and operational teams to ensure top-tier service across the board. Your technical acumen will be crucial in providing support and fostering a culture of excellence, transparency, and ongoing continuous improvement. Just as vital is your capacity to exhibit constructive leadership qualities and to connect effectively with your team.

At Alba it's not just what you do that's important - how you go about achieving results is equally important. If you thrive in a fast paced environment, you are passionate about people and are highly motivated to drive and deliver excellent customer service in line with our Company Values, this could be the job for you.

Key responsibilities

* Main point of contact for specific contracts

* Build strong client relationships

* Generate and oversee larger project plans, tenders, quotes with realistic timelines and agreed profit margins

* Generate sales with existing clients

* Build, maintain and improve positive supplier and sub-contractor relationships

* Achieve agreed contract profit margins

* Work within agreed works (labour and parts) budgets, taking appropriate and timely action where necessary

* Support a strong health and safety culture

* Provide technical support to engineers and helpdesk as required

* Support a culture of continuous improvement

Qualifications and skills

* Proven experience in a similar FM environemnt - multi- site preferred

* Technical background (Air conditioning preferred) essential

* Excellent communication and interpersonal skills

* Previous budgetary control experience

* Demonstrable organisational skills

* Self motivated and results oriented

* Proven ability to work collaboratively

Benefits

* Competitive salary

* 4 day work week (34 hours per week, salary based on 40 hours per week)

* Employer pension

* 6.6 weeks holiday (including bank holidays)

* Life assurance (x2 salary after 1 year)

* Private Health Insurance

* Company car, phone and laptop

* Company sick pay

* Cycle to work scheme

* Flexible working considered