Account Manager Customer & Sales Management

Description:

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? 

At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. 

With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. 

Key Responsibilities 

Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels 

Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth 

Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value 

Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities 

Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems 

Prepare and follow up on quotations, working towards both individual and team sales targets 

Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies 

Experience & Knowledge 

Proven experience in a sales or account management role, ideally within a target-driven environment 

Strong understanding of sales processes, pipeline management, and performance metrics 

Confident in using CRM systems and Microsoft Office applications 

Skills & Attributes 

Excellent communication skills, with confidence in phone-based selling 

Results-driven, resilient, and motivated to achieve and exceed targets 

Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity 

Collaborative team player with a proactive and positive approach 

Commercially aware, with the ability to identify and develop opportunities 

Experience supporting tenders or bid processes is desirable 

What You’ll Get 

Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus 

25 days’ holiday plus bank holidays 

Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme 

Hybrid working options available following successful completion of a 12-week onboarding period 

Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression

Leicester| Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office