Account Manager

Description:

Account Manager | St Albans | +35k per annum DOE

Sunday – Thursday

08:00 – 18:00

We are currently looking for an experienced Account Manager to enhance the account performance within our multi-site alliances. Based at our Head Office in St Albans whilst frequently attending our site in Greenford

Working pattern will be Sunday to Thursday, however flexibility is required when adapting to the needs of the business and the client as this may dictate working patterns.

Salary + £35k negotiable dependent upon experience

If you are interested in this role, click APPLY now.

Person specification:

You will have a mature outlook and with a keen interest in automation that can be demonstrated through extensive experience within the supply chain sector.

You should have knowledge and proven ability to pull together analytical data that can be demonstrated in both spreadsheet and graphical presentations.

Focusing around managing and delivering constant and seasonal rotas to ensure staff retention, reducing attrition is also key to this role.

Primary Objective

To maximise the daily service by managing the quality and quantity of candidates recruited by the resourcing team for the On-site collaboration for the supply of HGV Class 1  workers to our client whilst maintaining HG Recruitment`s compliance standards along with accountability for ensuring day to day planning is completed by the planning team to fulfil the daily requirements accommodating the needs and requirements of the client. You will be responsible for ensuring all workers are compliant with both HG and legislative driving rules and regulations

Secondary Objectives

To complete regular service reviews and maintain accurate records and minutes whilst relaying information to the account management team and client as required

To complete priority meetings such as peak periods and maintain accurate records and minutes whilst relaying information to the account management team as required

Communicating change and tasks effectively to relevant teams and seeing them through to fruition

Utilise planning and analytical skills

Following company procedure

Providing additional support where required

Tasks/duties/responsibilities

Deliver, Monitor and analyse KPI's

Ensure all drivers adhere to full Tacho requirements, Health & Safety regulations and Company values

Identify opportunities

Set and meet revenue targets

Conduct regular service and Compliance reviews

Identify resources needed to meet targets

Service

Managing and meeting the clients' expectations

Attending meetings, training and seminars

Providing feedback and reports in a timely manner to the client and managers

Setting objectives for strategic implementation

Support the account management team on client driver challenges

Supply relevant information to payroll department in an accurate and timely

Organise inductions or assessments if required

Complete all applicable KPI's and administration in a professional and auditable manner

Experience/Qualifications

Desirable experience

Degree educated

Sales customer service background

Strong technical knowledge relevant to the logistics and transport sector

Essential Skills

Previous experience in a similar role

Ability to converse at all levels of internal and external stakeholders

Exceptional admin and time keeping

As a minimum: Intermediate IT skills, including knowledge of Excel, Word and Powerpoint

Ability to learn new technology and system process

Key performance Indicators

Presentation of account plans to senior management and clients

Daily shift fulfilment

Peak trading forecasting and fulfilment

Client maintenance

Staff Retention/Reduced attrition

Auditable compliance

About HG Recruitment

Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within transport & logistics.  With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team.

HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions.

Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one.

We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. 

HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. 

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