Account Manager

Description:

Job Purpose:
To be commercially responsible for a number of national accounts to ensure they exceed planned sales & marketing expectations within agreed revenue and margin parameters.
Duties & Responsibilities:
To ensure that sales and profit from the account portfolio are delivered in line with company & customer expectations.
To negotiate Hozelock margins & promotional costs.
To understand the business objectives & strategies of your customers to ensure the development of relevant categories.
To negotiate NPD listings and promotional activity on an on-going basis.
To ensure exceptional customer service (specific targets by account) is achieved at all times by communicating effectively with both internal & external customers.
To liaise with all key internal departments & functions to ensure customer needs are met in a timely & efficient manner.
To drive best practise to ensure that all account activities are clearly communicated within the business to ensure a professional & timely output.
To be responsible for accurate sales forecasts for all listed products – both standard and promotional lines.
Produce monthly performance summary reports on portfolio for presentation both internally and to customers.
To actively review and assess all promotional activity to ensure relevance and effectiveness and make recommendations on future activity.
To drive category management & category development initiatives within accounts to ensure overall growth & margin objectives are achieved.
To develop exceptional relationships at all levels within accounts to ensure that Hozelock are regarded as the number one, category-leading supplier.
To meet required Standards and Procedures
Comply with the Health and Safety responsibilities as defined in the company health and safety policy and ensure that any specific responsibilities are adequately delegated in their absence.
Experience in professional sprayers (Lawn Care, Industry, Pest control, Car Maintenance preferred)
European travel will be required
Coordination of customer service and trade marketing activities at a national level
Occasional Tasks
Attend trade shows, Trade Award events as required/requested by account contact or Head of UK Sales to represent Hozelock and develop current customer relationships.
Spend time in other parts of the business – e.g., marketing, manufacturing, (manufacturing & distribution included as part of initial induction program – to ensure on-going understanding of these key areas.
Customer entertainment
…. and any other duties required to assist in supporting the achievement of Company objectives
Person Profile:
Excellent interpersonal skills
Good communication skills – verbal & written
Robust negotiation skills
Excellent planning & organisation skills
Ability to work alone, sometimes under pressure and to tight deadlines
Self-motivated and results driven
Computer literate
Excellent analytical skills
Good presentation skills
Effective influencer
Able to get things done
Tenacity
Rounded commercial understanding
Team player
Not afraid to challenge the status quo
Attention to detail
Ability to think out of the box
French language is an advantage but not essential