Account Manager

Description:

Join our team as an Account Manager and play a key role in delivering exceptional recruitment solutions to our clients.

Account Manager

Hours of Work: Monday to Friday, 08:30am – 5:00pm

Salary: £29,000–£32,000 dependent on experience + Bonus

Job Type: Full-time, Permanent

Location: Southend

Duties Include

Manage and develop relationships with existing client accounts, acting as the main point of contact.
Coordinate end-to-end recruitment activity to ensure client staffing requirements are met.
Source, screen, interview, and place candidates into suitable temporary and permanent positions.
Build and maintain a strong pipeline of quality candidates using job boards, LinkedIn, referrals, social media, and CRM systems.
Manage candidate availability, bookings, and workforce planning to ensure successful fulfilment.
Support business growth through lead generation.
Conduct regular client service reviews to maintain high levels of satisfaction and identify ongoing recruitment needs.
Complete pre-employment checks, references, and right-to-work verification in line with compliance requirements.
Ensure all client bookings are fulfilled efficiently while maintaining service standards.
Build long-term relationships with candidates, providing guidance and support throughout the recruitment process.
Resolve client and candidate queries promptly and professionally.
Monitor account performance, ensuring KPIs, service levels, and compliance standards are achieved.
Maintain accurate records and candidate pipelines using CRM systems.
Deliver an exceptional recruitment service that supports client retention and long-term partnerships.
Skills

Previous experience within recruitment, account management, or client services.
Strong candidate sourcing and relationship management skills.
Excellent organisational and workload management abilities.
Ability to manage multiple vacancies and priorities in a fast-paced environment.
Outstanding communication and customer service skills.
Strong attention to detail and compliance awareness.
Proficient in CRM systems and Microsoft Office.
A proactive, solutions-focused approach with excellent problem-solving skills.
Full UK driving licence and own transport.
Package

We offer an excellent remuneration package and working environment, rewarding our employees for their commitment and hard work. Benefits include:

Competitive basic salary, dependent on experience
Uncapped bonus scheme
33 days annual leave (including your birthday as an additional paid day)
Bespoke training and ongoing professional development
Clear career progression opportunities
Eye Care Voucher
Quarterly Performance Shout Out with a £250 voucher
Health Assurance
Wellbeing Programme
Plus many more employee benefits