Details:
- Salary: £40,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Nottingham
- Date: 3 days ago
Description:
Account Manager
NG8, Nottingham
£40,000 - £50,000 + company bonus which will increase every year
Mon – Fri 7:30am – 5pm OR 8am – 5:30pm
Looking for someone to start as soon as possible
Job Purpose
The Account Manager is responsible for driving profitable business growth by developing strong customer relationships, delivering exceptional customer service and identifying new sales opportunities with current clients.
As a key member of a small, family run team, the role combines upselling, account management, marketing and operational support to maximise customer satisfaction, increase market share and enhance the brand.
You will take a proactive, hands on approach to all aspects of the business, contributing to its day to day operations while supporting continuous improvement and the long-term success of the company.
Job Responsibilities
Act as the first point of contact for customer enquiries and orders by telephone, email and in person
Prepare quotations, negotiate prices and convert enquiries into sales for both business and domestic customers
Build and maintain strong customer relationships by understanding customer needs and delivering excellent service
Manage a high volume of daily sales transactions accurately and efficiently
Review product costs and set pricing to maximise profitability while remaining competitive
Identify and implement ideas to increase sales, improve customer service and enhance business performance
Generate new business through networking, social media, referrals and proactive sales activity, including cold calling
Process incoming and outgoing sales orders using the company's order processing system and identify opportunities to improve efficiency
Manage third-party sales and administer standing orders
Maintain and update the company website and social media channels to support marketing and business growth
Support yard sales by dispensing substance into customer containers and when required, deliver barrels using the company 7.5-tonne vehicle
Manage the Fuel Smart fuel monitoring scheme, ensuring customers receive an effective and reliable service
Keep up to date with new products, services and industry developments
Provide operational support during the absence of the Operations Director
Monitor stock levels and arrange orders
Provide general support across the business and assist with office and operational activities as required
Skills Required
Customer engagement and relationship building skills
Strong team work ethic
Excellent communication and negotiation skills
‘Can do’ approach to problem solving
Commitment to business success
Microsoft Office
Confidence with numeracy
Attention to detail
Good sense of humour
Strong education
EMA1