Account Manager

Description:

Account Manager – Hull (occasional travel to Scunthorpe)
Salary: Up to £30,000
Contract: Full-time, permanent
Location: On-site, Hull

We’re looking for a proactive, organised Account Manager to join our team in Hull. You’ll manage key client relationships, oversee day-to-day account activity, and ensure a consistently high level of service across recruitment and workforce management solutions. This is a fast-paced role that requires strong communication, commercial awareness and attention to detail.

Key responsibilities

Build and maintain strong relationships with clients and candidates.

Act as the main point of contact for day-to-day account queries and service needs.

Partner with recruitment and operations teams to meet client staffing requirements.

Monitor workforce requirements, bookings, attendance and service delivery against agreed standards.

Provide regular client updates on progress, coverage, performance and any potential risks.

Identify opportunities to improve service delivery, retention and overall account performance.

Support reporting, forecasting, client reviews and account performance documentation.

Ensure processes are completed accurately and in line with policies, contracts and relevant legislation.

Handle and resolve issues quickly and professionally.

Maintain accurate records across CRM, scheduling and reporting systems.

What we’re looking for

Experience in account management, client services, recruitment/staffing, workforce management or a similar customer-focused environment.

Strong relationship-building and communication skills (phone and written).

Excellent organisation and time management; able to juggle multiple priorities.

Commercial mindset with a strong focus on service delivery.

Confidence managing challenging conversations and resolving issues.

High attention to detail and accuracy in records and reporting.

Comfortable using MS Office and CRM/administration systems.

Proactive, collaborative and solutions-focused approach.

What you’ll get

A varied role with clear impact on client satisfaction and service quality.

Exposure to recruitment operations, workforce planning and stakeholder management.

Supportive team environment with development and progression opportunities.

The chance to build long-term relationships across a diverse client portfolio.

What we offer

Award-winning benefits package.

Structured training and ongoing professional development.

Supportive, values-led culture with clear progression pathways.

Additional information

We are an equal opportunities employer and welcome applications from all backgrounds.

Applicants must have the right to work in the UK.

If you’re customer-focused, commercially aware and enjoy building strong client relationships in a fast-paced environment, we’d love to hear from you