Details:
- Salary: £28,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cheltenham Gloucestershire
- Date: 2 days ago
Description:
WHAT'S IN IT FOR YOU?
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Join a supportive and collaborative team where your contribution is valued
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Excellent opportunity for professional development and career progression
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Competitive salary package
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Performance-based bonus of £2,000–£3,000 after 6 months
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Pension and life insurance
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Employee wellbeing support, including counselling services
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22 days’ holiday plus bank holidays, increasing to 25 days with service
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On-site parking
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Smart-casual dress code
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Regular company social events
MUST HAVE'S
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Previous experience in account management or customer relationship management
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Strong communication and organisational skills
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Ability to analyse reports and confidently interpret data
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Proficient in Microsoft Office and CRM systems
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Professional, proactive and solutions-focused approach
NICE TO HAVE'S
Previous experience within debt collection, credit control or financial services
SO, WHAT WILL YOU BE DOING?
As an Account Manager, you will take ownership of a portfolio of client accounts, building strong and lasting relationships while ensuring clients receive a consistently high level of service.
You will be responsible for:
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Managing and developing a portfolio of client accounts
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Building and maintaining strong, long-term client relationships
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Acting as a key point of contact and trusted partner for your clients
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Providing regular performance updates, reports and account reviews
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Working closely with internal collections teams to ensure client expectations are consistently met
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Investigating and resolving client queries efficiently and professionally
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Monitoring account performance and identifying opportunities for improvement
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Using data and reporting to understand performance and support client conversations
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Supporting client retention and contributing to business development opportunities
HELPFUL EXTRAS
£2,000–£3,000 performance-based bonus after 6 months
22 days’ holiday plus bank holidays, increasing to 25 days with service
On-site parking
Smart-casual working environment
Pension and life insurance
Employee wellbeing and counselling support
Company social events
Opportunities to develop and progress within the business