Account Handler

Description:

Account Handler

Location: Buntingford

Salary: £22,000-£28,000

Hours: Full-time - Monday to Friday - 9.00-5.00

Benefits:

25 days holiday per annum (plus bank holidays)
Free on-site parking
Continuous opportunity for career progression and further qualifications
Beautiful and rural office location
A friendly and social office, holding team events throughout the year
Pension Contributions & Employee Benefits SchemesThe Company

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.

The Role

We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Account Handler to provide a fantastic customer experience to their valued clients.

Responsibilities:

Answering calls from our customers or meeting them face to face at the office
Review and process amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate
Identify opportunities for cross-selling (including financial services)
Investigate, consult on process claims
Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our clientSkills and Requirements:

Previous customer service experience is desirable but not essential.
UK Driving License and access to own vehicle is essential.
Be self-motivated, willing to learn and enthusiastic.
Excellent communication skills both verbal and written.
Strong IT literacy, proficient using MS Office Applications.
Good organisational skills and the ability to manage a busy workload and prioritise tasks