Account Executive

Description:

Account Executive

Term:

Permanent

Working hours:

Full Time Monday to Friday 9:00-17:30, with 1 day per week available until 20:00, this time is given back in lieu

Team:

Collection and Field

Location:

Agile/Bracknell based

The team

The role sits within the Collection and Field Services Team

The role

The role involves working within the Motor Finance Recovery’s department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries.

Main responsibilities

Instructing caseloads to geographically Appointed Representatives

Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance

Assessing and reviewing live caseloads to ensure a TCF based result for our lender

Tracing absconded individuals and assessing the next steps for a case

Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stake holders.

Answering inbound calls and calling/texting/emails to customers.

As part of your role, you will be responsible for supporting and promoting the Quality Management System as guided by Senior Management.

Repossession

To review accounts and find the best route to a result by Chasing Ars Tracing traditional – Autotrace, Experian, Trace IQ, Equifax

Tracing non-traditional – Google, linked in, social media, Insolvency, Companies House

Calling/Texting/Emails to customers

Chasing/updating clients

Vehicle checks – Cazana/Ask Mid/Tax &Mot checks

ANPR

Vehicle tracking

Locating contact details

Calling employment details

Reporting vehicles as stolen when required

Reviewing cases returned by AR’s

Collections

Arranging standard collections swiftly

Calling repossession cases to convert to collections

Arranging compounds

Saying instant yes to ANPR requests

Arranging overseas collections and providing quotes

Arranging Administration fleet collections utilising

transporters to save costs

Reconnects

Managing all reconnects whether they be vehicle PRE rog, Post vehicle shortfall,

Property arrears, pre eviction or arrears Collections and understanding each

Clients interpretations

Report Writing and evidence gathering

Instructing Ars

Chasing Ars

Calling/Text/Emailing customers

Administration

Activities below to be split between the team on a daily rotating basis Creating new cases

Billing neg reports

Rog Reports

Requesting LBAs

Managing Inbox

Saving phone calls

Updating ANPR network

Keeper checks

Vehicle Checks

Additional tasks

* Inbound phone calls

* Assisting Ars

* Responding to AR messages through Teams

Skills and qualifications

* Must have a good understanding of the FCA

* Ideally held a similar position within the Motor Finance Recoveries Industry either as a lender or collector

* Good computer literacy

* Ability to prioritise and work well under pressure

We would love to hear from people with experience in Asset Recovery, familiar with FCA regulations and experience as a lender in recoveries or similar.

We identify with candidates who are team players and show a strong work ethic.

We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working.

We are a values-driven business – our values are at the core of the company and we evaluate how we behave in accordance with these values.

Equal opportunities

Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs