Account Co-ordinator

Description:

Account Co-ordinator – Gi Group (Coventry)
Salary: Up to £29,500 per annum
Contract: Fixed Term maternity cover
Hours: Full time, Monday to Friday (occasional weekend coverage may be required)
Location: On-site, Coventry

We’re seeking a proactive and highly organised Account Co-ordinator to support our client and wider recruitment operations. In this role, you’ll manage day-to-day account activity, coordinate staffing requirements, and ensure clear, consistent communication with client, candidates, and internal teams. It’s a fast-paced position that suits someone with strong attention to detail and a practical, service-led mindset.

Key responsibilities

Support the day-to-day delivery of client account services and requirements.

Coordinate candidate bookings, availability, schedules, and wider workforce needs.

Act as a key point of contact for client, candidate, and internal account queries.

Partner closely with recruitment and operations teams to ensure staffing demands are met.

Monitor attendance, coverage, and service delivery, escalating risks or issues as needed.

Provide regular updates to client and internal stakeholders on bookings, progress, and any changes.

Support onboarding activities, including Right to Work checks and other compliance processes.

Maintain accurate candidate, client, and account records across CRM and scheduling systems.

Manage and resolve queries promptly and professionally.

What we’re looking for

Experience in account coordination, administration, recruitment/staffing, customer service, or a similar environment.

Strong organisational and time-management skills, with the ability to manage competing priorities.

Confident communicator, both on the phone and in writing.

Excellent attention to detail, particularly for record-keeping and compliance checks.

Comfortable using CRM systems, scheduling tools, and Microsoft Office.

Able to work to deadlines in a fast-paced, target-driven environment.

Proactive, collaborative, and solutions-focused approach.

Confidence handling queries and escalating issues appropriately.

What you’ll get

A varied role with a clear impact on client satisfaction and service delivery.

Exposure to recruitment operations, workforce planning, and stakeholder management.

A supportive team environment with development and progression opportunities.

The chance to build experience across client account management and staffing operations.

What we offer

An award-winning benefits package, including pension and an employee assistance programme.

Structured training and ongoing professional development.

A supportive, values-led culture with clear development pathways.

Additional information

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

Applicants must have the right to work in the UK.

If you’re organised, proactive, and enjoy coordinating people and processes in a fast-paced environment, we’d love to hear from you. Apply now to join our team