Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Aberdeen
- Date: 2 weeks ago
Description:
We are currently seeking an Accounts Associate (Customer Service) to help deliver excellent customer care and onboarding to our contractors.
What you’ll be doing:
Act as a point of contact for contractors across numerous accounts to address any issues arising with the account and ensuring consistent delivery of a first-class service
Effectively co-ordinates and communicates with multiple internal departments about matters relating to the account, while addressing more complex issues with Account Manager to understand how best to resolve these
Conducting check-in calls with contractors and potential candidates
Responsible for the coordination of the onboarding of the individual working closely with the candidate and the UK Assignment support team
Monitoring contractor timesheets To be considered, you need:
Strong communication skills
Attention to detail
Outgoing & engaging personality
Determination to achieve objectives
Ability to multi-task and produce results
Organized and able to work in a fast-paced environmentWhat you'll get:
Extremely competitive basic salary with a strong bonus scheme
Generous WFH (working from home) policy
1 paid day for charity activity with regular opportunities to participate in charity events
32 days holiday (inclusive of bank holidays) which increases by 1 day each year up to a maximum of 37 days
Opportunity to purchase 5 days holiday each year
Full training plan and guidance
Clear career progression path and regular training and development
Life insurance from day 1 of employment
Company salary sacrifice pension scheme (4% employee contribution; 4% employer contribution)
4pm finish on Fridays
Cycle Work Scheme
Christmas close down
Fun, lively environment with plenty of staff events - Office Social Committee that organises regular team events, social gatherings and wellness groups.
Close knit team environmentWith over 90 years’ combined experience of delivering workforce solutions to the global energy industry, NES Fircroft is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide