Details:
- Salary: £55,000 - 60,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London ENG
- Date: 1 week ago
Description:
Role: 3rd Line Support Engineer / Team Lead
Location: London | Hybrid working
Salary: £55,000 - £60,000
Benefits: Hybrid flexibility, career development, leadership opportunity, collaborative technical environment
Our client, a leading managed technology and communications provider, is hiring a 3rd Line Support Engineer / Team Lead to support and develop a growing technical support function across the UK.
This role offers the opportunity to lead a team of experienced 3rd Line Engineers while remaining hands-on technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function.
What you’ll do
Lead and mentor a team of 3rd Line Engineers
Act as the senior escalation point for technical issues across the UK support teams
Manage and resolve complex 3rd Line support tickets
Support infrastructure environments across Microsoft technologies, networking, and cloud services
Drive continuous improvement across service delivery and support processes
You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels of customer service and technical delivery.
What we’re looking for
Proven experience in a 3rd Line Support or Senior Infrastructure Support role
Previous team leadership or mentoring experience
Strong troubleshooting experience across Microsoft environments, servers, networking, and cloud technologies
Experience working within an MSP or fast-paced support environment
Excellent communication and stakeholder management skills
The ideal candidate will bring a proactive mindset, strong leadership capability, and enjoy working in a collaborative, customer-focused environment.
Why join?
Opportunity to lead and influence a growing support team
Hybrid and flexible working culture
Exposure to enterprise-level technologies and nationwide infrastructure projects
Join a business focused on innovation, connectivity, and managed IT services
Genuine opportunities for progression and professional development
Apply now to take the next step in your technical leadership career