Details:
- Salary: £28,000 - 30,000 - Annum
- Location: Sheffield South Yorkshire
- Date: 3 weeks ago
Description:
Account Manager
Up to £30,000
Sheffield / Hybrid
About the Company:
We are a well-established IT services provider with over two decades of experience. thier commitment to integrating seamlessly with clients and supporting the solutions they offer has made them a trusted partner in the industry. They focus on building strong relationships and delivering technological excellence.
The Role:
Our client are seeking a dedicated and skilled 3rd Line Support Engineer to join their client's team. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing top-notch support to remote customers. You will be an essential part of our client's ServiceDesk, managing various operating systems and hardware.
Key Responsibilities:
* Deliver professional support for customer services.
* Ensure all work meets technical and operational quality standards.
* Respond promptly and effectively to customer requests and inquiries.
* Complete tasks within agreed timeframes.
* Adhere to Health & Safety standards.
* Manage and support technologies including:
* Operating Systems: Windows Server
* Directory Services: Active Directory, DHCP, DNS, Group Policy
* Cloud Services: Microsoft 365 suite (Azure, SharePoint, OneDrive, Teams, Exchange, Intune/Endpoint Manager)
* Virtualization: Platforms like AVD, Hyper-V, VMware
* Networking: TCP/IP, L3 routing, VLAN management, LAN/WAN
* Storage: NAS/SAN solutions
* Firewalls: Hardware firewalls
* Backup & Recovery: Solutions for backup and disaster recovery
* Wireless: Network solutions
What We Are Looking For:
* Strong knowledge of Windows Server.
* Experience with Active Directory, DHCP, DNS, and Group Policy.
* Proficiency in Microsoft 365 suite (Azure, SharePoint, OneDrive, Teams, Exchange, Intune/Endpoint Manager).
* Solid understanding of networking principles (TCP/IP, L3 routing, VLAN management, LAN/WAN).
* Familiarity with hardware firewalls.
* Knowledge of backup and disaster recovery solutions.
* Commitment to data protection principles and GDPR compliance