3rd Line Support Engineer

Description:

Are you a technical wizard with experience in virtualization technologies?

Do you have experience as a 3rd Line Support Engineer with exceptional customer service skills?

Then do we have the role for you!

We are currently seeking a technical superstar, ideally with a background of working within an MSP

To join a dedicated and passionate team where IT is more than a service; it’s a partnership

If you’re looking to take that next step in your IT career, read on to find out more!

As a 3rd Line Support Engineer your responsibilities will include:

* Providing technical and operation guidance to engineers, acting as a mentor/role model

* Configuring and troubleshooting switches, firewalls and routers including Cisco

* Advanced troubleshooting of Windows Servers and endpoints, including Windows 10/11

* Microsoft 365 administration, including Intune, MDM & Conditional Access

* Working with Hyper-V and advanced TCP/IP, LAN, WAN, and VPN troubleshooting

* Building strong relationships with customers

We are looking for a 3rd Line Support Engineer who has the following skills and experiences:

* A minimum of 3 years’ experience working in a 3rd Line Support Engineer position

* Prior experience of working for a Managed Service Provider is preferred

* A UK Driver’s Licence with access to own vehicle

* Experience in networking and infrastructure management, including WAN/LAN & VLANs

* Proficient in Windows Server management, virtualization technologies & Microsoft 365

* Operate with urgency, be reactive, and proactive and can think outside the box

In return, the successful 3rd Line Support Engineer will receive a salary of £40,000 - £45,000 per annum, plus excellent company benefits and perks including:

* 25 Days hols + Bank hols

* Hybrid working

* Access to Training and Paid for Certifications

To make sure you don’t miss out on this fantastic opportunity, apply for this 3rd Line Support Engineer role by sending your CV over today