Details:
- Salary: £40,000 - 45,000 - Annum
- Location: Kent
- Date: 1 month ago
Description:
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development
Overview:
An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation.
Role & Responsibilities:
Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments.
Respond to service desk phone calls and tickets as needed
Respond to ticket escalations from 1st & 2nd line queues
Contribute to the maintenance and documentation of infrastructure
Undertake change management of systems
Undertake project design and implementation
Monitor and design system monitoring tools
Contribute to infrastructure reporting
Provide an escalation point for out-of-hours and weekend coverage
Generation of scripts & deployments
Essential Skills & Experience:
Ability to prioritise and manage multiple tasks
2+ Years’ experience of 3rd line IT Support
ITIL framework understanding
Strong customer relationship skills
Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager
Strong Microsoft product support skills
Networking Skills
Cloud System management
Desirable:
MSP background highly beneficial
Package:
£40-£45k depending on skills & experience
25 days annual leave + bank holiday
Pension Scheme
L&D – Career development plan + training courses
Fully onsite + client visits when required
Monday-Friday 8:30am-5:30pm
No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional)
Shift Allocation, out of hours and weekend escalation point
Out of works hours work paid at 1.5