Details:
- Location: London
- Date: 1 month ago
Description:
About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview: The main purpose of this role as a Technical Lead in 3rd line Server/Azure Support, is to be able to tackle a variety of challenges. With your solid background in providing top-notch support at a 3rd and 4th Line level. What sets you apart is your exceptional written and verbal communication skills, enabling you to effectively collaborate with team members and customers alike. Your interpersonal skills will shine as you build strong relationships and navigate through diverse scenarios. In this role, we encourage your initiative and creativity to overcome even the most demanding obstacles. Together, we'll shape the future of technology and create extraordinary experiences for our customers.
Responsibilities:
• Be the go-to person for resolving complex issues and ensuring customer satisfaction.
• Handling escalation tickets and change requests
• Engaging in customer projects Qualifications,
Qualities & Experience:
• Azure
• Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
• Server Infrastructure
• HP & Dell, Microsoft Server OS through to 2019, VMWare, and AD-related aspects of Intune, server rebuilds
• Backup technologies
• VEAAM, Azure Backup, Backup Exec, MABS · Active Directory
• DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS
• 3rd party Line of Business application troubleshooting E.G Coins, Agresso
• AZ-104
• MCSE 2016
• AZ-300; AZ-301
• AZ-400 (nice to have)
Click here to explore our company benefits.
Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form