3rd Line Infrastructure Engineer

Description:

3rd Line Infrastructure Engineer
Hybrid - 1 Day a week in the office in Manchester

My client are seeking an experienced 3rd Line Engineer to join their dedicated technical support and project implementation teams. This is a dual role where you will divide your time evenly between providing expert-level IT support and driving process improvements through projects and automation initiatives.

3rd Level IT Support (50%):

* Act as the primary escalation point for resolving highly complex technical issues across various platforms

* Manage high-priority support tickets, ensuring timely resolution through in-depth troubleshooting and analysis

* Provide expertise as a key member of incident response teams, focused on delivering rapid solutions

* Mentor and provide guidance to junior support staff members

Projects (50%):

* Identify opportunities to enhance operational efficiency through process improvements and automation

* Collaborate with cross-functional teams on planning and executing technology upgrade projects

* Contribute to developing and maintaining comprehensive internal knowledge base documentation

* Suggest and implement innovative ideas to streamline workflows and optimize service delivery

Technical Expertise Required:

* Extensive hands-on experience with Azure and Microsoft 365 configuration, administration, and troubleshooting

* Proven expertise in virtualisation technologies and Windows Server management

* Proficiency in configuring and managing network infrastructure (firewalls, routers, switches, Active Directory)

* Skilled in Microsoft Windows deployment and administration, with proficiency in Microsoft Office suite

* Excellent analytical, problem-solving, and project management capabilities

* Keen interest in continuously expanding technical knowledge and staying updated with industry trends