Details:
- Salary: £37,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Bridgend
- Date: 6 hours ago
Description:
Infrastructure Engineer
Bridgend - 3 days p/week onsite in Bridgend - hybrid role
£37-45k & £3.5k training allowance after 12 months
Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .
Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.
Technologies They Use:
HPE server/SAN
Hyper-V & VMware
Windows Server/Desktop OS
MS/Office 365
Sophos suite
HPE/Aruba networking
Datto, Veeam, Acronis backups
Gamma Horizon VOIP
LAN & WAN technologies
Key Duties:
Provide top-tier technical support
Maintain exceptional customer service
Adhere to service, security, and quality standards
Update/manage customer documentation
Prerequisites:
5 years' 3rd Tier IT helpdesk experience
Industry certifications (CompTIA A+, CCNA, etc.)
Extensive Windows & networking experience
Strong communication skills
Ability to work independently
Preferred:
Managed Service Provider experience
CyberEssentials accreditation
Mitel telephony experience
Project installation experience
Training & Development:
Microsoft & vendor-specific certifications provided
Opportunities to champion emerging technologies